Delivery options overview

Shipping Information

At iPlanti 🌱, we offer ideal shipping methods to fit your needs — whether you’re looking for budget-friendly, faster delivery, or premium shipping options.

📦 Shipping Options

  • Free Shipping: Delivered within 5–8 business days
  • Standard Shipping: Delivered within 2–4 business days
  • Rush Shipping: Delivered within 1–2 business days

🛠 Order Preparation Time

  • Ready-to-ship items: Prepared within 1–2 working days
  • Custom and personalized items: Prepared within 1–4 working days

🚚 Shipping Carriers

We ship with trusted carriers to ensure safe and reliable delivery:

  • DHL Standard Parcel Post – affordable shipping
  • DHL Express or UPS – faster, secure deliveries
  • Specialized Freight Forwarders – for large or delicate orders

If you prefer, you can also pick up your order directly from our shop. Please contact us to arrange pickup details. 📍

1.

Order the product and specify the delivery method

2.

You will receive an order confirmation message

3.

Wait for your order to arrive

4.

Pick up your order at the checkout area

Return & Exchange options overview

🔁 Return & Exchange Policy

At iPlanti 🌱, your satisfaction is our top priority. We are happy to offer easy returns and exchanges under the following conditions:

📦 Return & Exchange Window

  • You can return or exchange your item once within 14 days from the day you received your order.
  • Items must be unused, in their original condition, and returned with the original packaging.

🎨 Customized Items

Customized and personalized products are only eligible for return or exchange if:

  • The item arrives broken or damaged
  • There is a chemical smell present
  • The wrong color, size, or personalization was made (e.g., spelling mistake on custom name)

💳 Refund Process

  • Refunds are issued back to your original payment method.
  • Refunds are processed within 10 business days after we receive and inspect your returned items.

🚚 How to Start a Return or Exchange

Please fill out the return and exchange form below to start your request.

📋 Important Notes

  • Please keep your original packaging box until your return or exchange is fully processed.
  • If your return request is accepted, shipping instructions will be sent to your email.
  • We recommend carefully reviewing your personalized details before placing your order to avoid any mistakes!

🌱 Thank you for trusting iPlanti! We are here to make your experience smooth and joyful.


    📦 Please keep the original packaging box. Refunds are sent back to your original payment method within 10 days after we receive the returned item.

    FAQs

    My order hasn't arrived yet. Where is it?

    At iPlanti, we know how exciting it is to receive your custom order — and we’re here to help if there’s a delay.

    If your order hasn’t arrived within the estimated delivery window, please follow these steps:

    1. Check your tracking info: You should have received a tracking link in your confirmation email.

    2. Allow a bit of extra time: Some packages may be delayed due to local shipping services or customs, especially for international orders.

    3. Still no update? Just message us! We’ll immediately look into your order status and make it right if there’s an issue.

    We believe in open, quick communication. Your satisfaction matters, and we’re always here to support you every step of the way. 💬🧡

    Do you deliver on public holidays?

    We prepare and ship orders as quickly as possible — even during busy seasons! While we do our best, delivery services (like postal carriers and couriers) may not operate on national holidays.

    If your order is time-sensitive or needed by a specific date, feel free to message us before placing your order. We’ll help ensure your delivery fits your timeline and offer express shipping options if needed!

    Do you deliver to my postcode?

    Yes! We ship to most locations inside the USA 🌍 — including cities, rural areas, and international addresses.
    To confirm availability and delivery time, just enter your postcode at checkout, or feel free to message us directly — we’re happy to check for you!

    If for any reason we don’t deliver to your area, we’ll let you know right away and do our best to find an alternative solution.

    Is next-day delivery available on all orders?

    We offer fast processing on all orders, and in many cases, we can provide next-day shipping — but it depends on the product and your location.

    If you need your order urgently, please message us before placing it. We'll confirm if next-day delivery is possible and recommend the best shipping option to get it to you on time.

    We're always happy to help make it happen if we can! ✨📦